Shipping & Returns Policy
Ozolabs, LLC· B3 Northview Ct, Urb. Baldwin Park, Guaynabo, PR 00969, United States · 1 (800) 979-9135· info@ozolabs.com. Orders ship from our fulfillment center in Montgomeryville, Pennsylvania.
RETURN POLICY AT A GLANCE
- Return window: 15 days from the day your order is delivered.
- Return shipping: free within the United States — we email you a prepaid, printable return label.
- Restocking fee: none.
- How to return: by mail, using the label we send you.
- Refund: full product price, to your original payment method — we process it within 5 business days of receiving your return (your bank may take a few more days to post it).
- Exchanges: accepted — tell us which product you would like instead and we ship it once your return is received.
- Condition: unopened or gently tried — our 100% money-back guarantee still applies if the product did not work for you.
SHIPPING METHODS, RATES AND TIMES
How shipping is priced:shipping is calculated at checkout by weight and destination using live carrier rates — you see the exact amount before you pay. Our standard carrier for US orders is USPS Ground Advantage; other options are shown at checkout when available. We do not currently offer a free-shipping threshold.
Handling time:orders are processed Monday through Friday (excluding major holidays). Orders placed before 12:00 PM Eastern usually leave our fulfillment center within 1–2 business days; orders placed after noon are processed the next business day.
Transit time:USPS Ground Advantage typically takes 3–5 business days within the continental US; Alaska, Hawaii, Puerto Rico and the US Virgin Islands 6–8 business days. APO/FPO orders take 4–6 weeks.
International: we ship worldwide. Rates and options are shown at checkout; import duties and taxes, where applicable, are the responsibility of the recipient.
ORDER STATUS & CHANGES
Your shipping confirmation email includes a tracking number. To change or cancel an order that has not yet shipped, or to report a missing or damaged item, email info@ozolabs.com or call 1 (800) 979-9135 with your order number and we will take care of it.
RETURNS & REFUNDS
100% money-back guarantee. If you are not satisfied with a product bought on ozolabs.com, you may return it within 15 days of delivery for a full refund of the product price.
- How to start a return: email info@ozolabs.com or call 1 (800) 979-9135 with your order number. We will send you a prepaid return label.
- Return shipping: free within the US — we provide the label. No restocking fee.
- Method: by mail, using the label we send you.
- Refund: processed to your original payment method within 5 business days of receiving the return (your bank may take a few more days to post it). Original shipping charges are not refunded unless the return is due to our error.
- Exchanges: accepted — tell us which product you would like instead when you start the return; we ship the replacement once your return is received. If you prefer, we refund and you place a new order.
Products bought from other retailers must be returned to the original point of purchase, and we cannot offer the guarantee on products bought from unauthorized sellers.